Let's be honest: Ordering a garage door opener, a new sectional door, or spare parts online isn't something you do every week. Many customers are hesitant to order the wrong thing – especially when it comes to springs, cables, or complete doors.

At the same time, we receive daily inquiries such as "Will this really fit my needs?" or "How does the measuring, delivery, and follow-up work?". This article addresses precisely these questions: You'll learn step-by-step how ordering from Tormeister24 works, what information we need from you, and why our expertise ultimately saves you time, hassle, and money.

• All products at a glance
• Measurement sheets for gates
• Contact & Quote Request
• Who we are

Advantages & Benefits

• You order suitable products from the start – fewer incorrect purchases, fewer returns.
• You know who is behind the shop and how we work.
• You understand why we sometimes prefer to ask questions rather than simply delivering.

Typical problems from practice

• Ordered the wrong spring because nobody explained the type plate.
• The cable set doesn't fit because the gate manufacturer was unknown.
• Gate planned, but fall and side impact not checked.

We'll remove exactly these errors for you – before you order or at the latest during order verification.

What's happening to you

It always starts with an idea: a new garage door, a quieter opener, a broken spring, a door that's hanging crooked, or the old roller door is just annoying. You Google it, land on Tormeister24, and quickly realize: they don't just offer products, but also expert information in their blog.

That's exactly how it should be. You look at examples, read guides, and narrow down what roughly fits your needs. If you want, you can go directly to the shopping cart – or you can contact us first.

Where you can start

• Discover sectional garage doors
• Handheld transmitters & radio controls
• Torsion and tension springs for sectional doors
• All products at a glance

Important: You don't have to figure everything out yourself. It's better to ask too many questions than to order the wrong thing.

Accurate measurements instead of guesswork

The more accurate the measurements, the easier everything will be. We've prepared ready-made measurement forms for gates, seals, and many spare parts. Simply enter the measurements, take a few photos, and send everything to us by email.

This way we can immediately see what your situation is like on the ground – and make concrete suggestions instead of just guessing.

You can find measurement sheets here: Measurement sheets for gates

What we ideally get from you

• Dimensions: width, height, lintel, side stops, installation depth.
• Photos: Gate from the inside and outside, drive, springs, cables, nameplate if present.
• Information: Gate manufacturer, year of manufacture (if known), current problem.

You can simply record all of this with your smartphone and send it to us – no construction site photoshoot is necessary.

What's happening behind the scenes at our company

When your information reaches us, it's not reviewed by a call center, but by someone who installs gates and drives every day. We check:

• Do the dimensions, gate type, and desired product really match?
• Are there better alternatives for your area of ​​application?
• Have all safety-relevant parts been considered (springs, ropes, safety devices)?

After that, you will either receive a specific offer or a clear recommendation on what you can order from the shop.

Everyday examples

• "Any drive" becomes a set that fits the goal surface and spring package.
• From a "broken spring" comes a clearly defined type with the correct wire thickness.
• "The gate is drawing air" becomes a combination of floor rubber and gap sealant.

Our goal: You order once – and don't have to deal with the issue twice.

The moment at the shopping cart

If everything looks good, add the items to your shopping cart, select your payment method, and complete your order. You will automatically receive an order confirmation via email with all items and your delivery address.

Important: This email is not only proof, but also your last chance to double-check that everything is correct – especially for custom-made items and gates.

Our internal order review

• Comparison of product selection, quantities, and obvious contradictions.
• For unusual combinations, we prefer to contact you one more time.
• Custom-made products and gate systems are tested separately.

This step takes us time, but in case of doubt, it saves you a complete dismantling.

Shipping & Logistics

Standard items such as remote controls, security technology, or small spare parts are usually sent via parcel service. Gate systems and large components are delivered by freight carrier – securely packaged and with prior notification from the carrier.

You receive tracking information, can follow the status and know approximately when you can expect delivery.

What happens after delivery

• You check the delivery for completeness and visible transport damage.
• If you have any questions about assembly, our documents and assembly videos will help.
• If anything is still unclear, you can reach us via the contact form or by phone.

We won't leave you alone after the package arrives – especially when it comes to technically sensitive parts.

Who is behind Tormeister24

Behind the shop is a genuine specialist company with fitters, a workshop, and daily experience working on gates and operators. Not an anonymous platform, but a team that knows what a gate should sound like when it's working properly.

You can find out more here: Who we are

Thank you to our customers

Without the feedback from our customers, we wouldn't be where we are today. Praise is good – honest criticism is better. Both inform our product range, customer service, and processes.

We've already expressed our gratitude and demonstrated how we use feedback in a separate post. This same attitude is behind every offer and every order.

Typical “reassurances” for your decision

• Verified shop with transparent terms and conditions.
• Clearly communicated contact persons and contact details.
• Expert articles that not only sell, but also explain.